Artstream Gallery Policies


*NOTE: This is our first attempt with online sales. If your shipping charges appear too little or too large please purchase the pieces you want, we will do what is fair and accurate for shipping costs by either refunding the overage or charging additional for shipping if needed. Please contact us if you have any questions.

 

Handling Fee


We pack with utmost care to ensure that the one-of-a kind pottery is not lost due to damage. To cover the cost of packing materials and labor, Artstream Gallery charges an additional $6 handling fee (included in shipping). For combined orders, we charge $10 because of the extra administrative time.

Timeline


The Artstream 2020 online sale is the first of its kind for us. The decision to offer these sales via the web due to the cancellation of NCECA was sudden and without the months of preparation an undertaking like this would usually require. We appreciate your patience with us as we gather our resources and solicit assistance. Please allow up to 14 days for work to be shipped out, and up to 21 days for it to be received. In most cases, work will be shipped within the week, but this estimate is based upon the possibility of unforeseen delays. We ship work using USPS and FEDEX Ground.

Packing Material


We use a combination of materials to pack - corrugated cardboard, peanuts, bubble wrap (reused) and paper products. Our packing strategy is to balance direct re-use and  eco-friendly materials while ensuring that the pots make it to you safely. Strategies vary based on the types of pots, number of pots, and distance of travel. We reuse packing material as much as possible (like styrofoam peanuts) in order to be more eco-friendly. The results may not always be the most aesthetically pleasing. But, as long as the work arrives safely we are good.

International Orders


Please pay for the pieces online and then contact us so we can determine the exact shipping costs for international destinations.

Gifts


At the time of purchase, please let us know if the pieces are a gift, so we can include a personal note if you would like.

Refunds


Unfortunately, due to the limitations of our small business and the unique nature of this opportunity, no refunds or exchanges are available.

Terms and Conditions


When you purchase anything from The Artstream Nomadic Gallery, you agree to hold The Artstream Nomadic Gallery harmless from any loss, damage or injury due to any products purchased from us.

In the event of receiving a damaged pot, our maximum liability to you is the amount you paid for the item(s) purchased. Please contact us immediately upon receipt of broken shipment and if possible provide an image of broken work in the received shipping materials. Our insurance will only cover the work if we have it documented in the box in came in. Often, we will need the box and broken piece picked up by the shipper so do not discard any of it.

All items offered on the site are provided "as is" and without warranties of any kind, whether express or implied. Note: We reserve the right to update these policies at any time.

Privacy Policy


Customer Privacy is very important to us. We do not share or sell any information provided to us by our customers.